Citibank, also known as Citi, is a global bank and financial company with a long history that dates back to when it was founded in New York City in 1812 as the City Bank of New York. Citi is the consumer division of Citigroup.
As one of the world’s oldest banks, they have managed to accumulate over 100 million customers in several different markets around the globe. As such, many people have established either banking or credit card accounts with Citi. Many continue to depend on its reliable services.
If you’ve already created an online account with Citi in the United States and need detailed information on how to access your bank or credit card account, this guide can help walk you through the process of how to log in with several different methods.
Citi Card Login Step-by-Step Walkthrough
There are multiple ways that you can log in to your Citi card account. If you’re logging into your account from a laptop or desktop computer, you can follow these simple steps.
Citi Card Mobile App
Using the Citi Mobile app lets you see all your bank and credit card information in one place. You can open a savings or checking account with the app without going to the bank. If you have a Citi account, you can use the mobile app to let Citi know if your card was lost, stolen, or not functioning so that you can request a new one.
If you’ve lost your credit or bank card, you can use the mobile app to lock your card, and if you find it again, you can use the app to unlock it too. The app also has a feature that lets you reset the PIN for your bank card from your phone.
If you have a Citi account, there are many uses and benefits to having the app on your mobile device. Citi Card Mobile Login Walkthrough for Apple Devices
The Citi Mobile app can be used on Android devices running versions 4.4 and up. Depending on which mobile device you use, the Citi Mobile app can also use Face ID to allow you to login to your account. Once you’ve verified your account details, if you have a Face ID stored to your device, you can log in to your Citi account by just looking at your phone.
Another way to log in to your Citi account through the Citi Mobile app once you’ve confirmed your User ID and Password is to use the Fingerprint Sign In option. If you’ve stored your fingerprint to your phone, then you can use that method to sign in to your Citi Mobile credit card account.
Possible Citi Card Login Issues
If you’re unable to log in because you’ve forgotten your password or your User ID, under the Sign-On button, you can select a link labeled “Forgot User ID” or “Forgot Password.” Selecting either of these options will take you to a screen where you’ll have to enter your bank or credit card number. After you’ve entered your card number, you’ll go to another screen where you’ll have to enter the three-digit CID on the back of your credit card.
Then you’ll have to select an additional option to finish the identification verification process by either entering your:
If you just needed to be reminded of your User ID, once you’ve completed the verification process, your User ID will appear on the screen with a prompt to enter your Password to log in to your account. If you needed to reset your password, you can click the Reset Password link next to the Sign-On button.
Clicking the Reset Password option will require further verification by having you answer two security questions. You should have provided the answers to these security questions when you created your Citi login. After you answer the security questions, click the Continue button, and that will bring up a screen that allows you to create a new password. You’ll have to type your new password once to create it and a second time to confirm it.
Quick & Useful Information If you had to reset your password, you’ll receive an email from Citi confirming your online account activity. If you receive an email from Citi indicating your password has been updated, but you did not authorize changes to your Citi login, you can call 1-866-696-5673.
If you encounter any issues using the Citi Mobile app on your phone or tablet, the first thing you should do is make sure you’re running the most updated version of the Apple or Android operating system as well as checking the app itself for any updates through either the Apple App Store or Google Play Store.
If you have questions regarding using the Citi Mobile app on your Apple or Android device, you can send an email to customer.help@citi.com or send a direct message on Twitter to @AskCiti for assistance with troubleshooting. If you prefer to speak with a person and you need online banking support, you can call 1-800-374-9700.