Care Credit Preferences: Account Login And Mobile App

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CareCredit is a service offered by Synchrony Bank. This is a bank/credit card that you can use to cover all your medical expenses. You can manage your account easily thanks to the MySynchrony website and CareCredit mobile app.

Care Credit Login Guide

CareCredit is a medical credit line service offered by Synchrony Bank. This service is similar to a bank/credit card and covers medical expenses while allowing you to make monthly payments on your balance. Here is what you need to know about logging into your online account and managing it. 

How To Log Into Your CareCredit Account

There are two different websites you can use to log into your account. You can visit or use

The login link on the homepage will redirect you to the website. If you are a CareCredit member, it is simpler to save the homepage in your favorites. Visit it whenever you want to make a payment or check your balance.

You will find the care credit login link in the top right corner of the homepage. Once you click on it, a drop-down menu will appear with fields for your username and password.

You can tick a box to have the website remember your username. It is safe to do so as long as you are using a private computer.

If you are logging in for the first time, your browser might ask if you want to save your password. It is best not to save your password. Your account includes personal financial info that would be compromised if you were to lose your laptop.

You can click on the secure login button once you have entered your username and password. The MySynchrony website might ask you to answer a security question if you are logging in for the first time or if you are logging in from a browser that is different from the one you usually use.

You’ll find a step by step walkthrough here.

Managing Your CareCredit Account

Once you are logged into your CareCredit account, you will have access to different features you can use to manage your account.

The homepage of your account will show a summary of your activity and balance. You can log into your account and instantly access your current balance, see when your next payment is due, and see what your minimum payment is.

You will also find a link to access your statements, your FICO score, or add another user to your bank/credit card. There are other features, such as a link you can follow to pay a healthcare caregiver, choose which alerts you want to receive, or choose if you want to receive paper or digital statements for your account.

Using The CareCredit Mobile App

You can manage your CareCredit on your Android device or iPhone thanks to the official mobile app. You will find a link to download the app on the homepage of the CareCredit website.

The app includes features that are similar to what you can do with the desktop version of your account, but there are a few additional features that are interesting.

You can use the app to find providers who accept the CareCredit card in your area. The app also saves a digital version of your card and you can use the app to make a payment at your doctor’s office if you don’t have your card with you.

The app supports fingerprint login if your Smartphones has a scanner. If you have a mobile phone that doesn’t include a fingerprint scanner, log into the app with your username and password.

Even though the mobile app is similar to the website, the navigation and design are more convenient if you are using a mobile device.

Possible Difficulties When Logging In

The MySynchrony website supports a wide range of desktop and mobile browsers. However, you won’t be able to log into the site if your browser is outdated.

Your browser will be supported if you are using a recent version of it. For instance, you can access and manage your CareCredit account if you are using Chrome 67; Internet Explorer 11; or iOS Safari 11.

If you get an error message saying your browser isn’t supported, just update it to the latest version.

You will also find a link you can use if you don’t know what your username is. The login page has a link to reset your password or your security questions if you don’t know the answers.

If you need to find your username, you will need your CareCredit account number, the last four digits of your Social Security Number, and your date of birth. You can find your CareCredit account number on one of your statement or your approval letter.

If you click on the reset password or reset security questions link, and email is sent to the address that MySynchrony has on file. You need to follow a link to reset your password or enter new answers for your security questions before you can log in again.

If you need to reset your password, but no longer have access to the email address associated with your account: your best option is to contact the customer service department of Synchrony Bank to get some help. The menu of the MySynchrony site has a contact us section where you will find a phone number.

Logging In For The First Time

If you recently applied for a CareCredit card and got approved, you will need to set up your online account. You need to create an online account to manage your preferences and make your payments. It is possible to make payments over the phone but using an online account is a lot more convenient.

Visit the website and click on the login link located in the top right corner. A drop-down window appears and you will find a register button under the login fields that ask for your username and password.

You can create your online account by entering: your CareCredit account number, the last four digits of your Social Security Number, and your date of birth. There is then a short process to set it up, add an email address, and add your payment preferences.

Change Your Account Preferences

Once you log into your CareCredit account, it’s easy to change your password, security questions, and information.

There is a menu at the top of the page once logged in to your account. You can click on these different sections to manage your preferences:

  • Personal information. This section will let you update your email address or change your billing address.
  • Banking information. You can add a payment method or use a different bank account to pay off your balance.
  • Security options. This is where you can change your username, password, and security sections.

It is best to change your password and security questions regularly. Update your password if you have any reason to believe that your account or a device you used to log into it has been compromised.

Safety Tips

The MySynchrony website and CareCredit mobile apps are designed to encrypt your data. This means your username, password, and other information will be protected whenever you log into your account.

However, it is best to take a few additional steps to protect your personal information. Make sure you use a strong password for the email that is associated with your CareCredit account.

Take the time to review your statements carefully. Keep track of the expenses you charged on your CareCredit card and compare them with the information from your statements.

CareCredit has a number you can call if you suspect a fraud. Call it right away if you notice something unusual on your statement or notice unusual activity on your account.

Logging into your account shows your current balance, how much credit you have left on your card, and your recent payment history instantly. You can also see a list of authorized users for your card. If you notice a new user or a higher balance, you should contact CareCredit right away.

Stay safe by always using a secure connection to log into your CareCredit account or whenever you use an online banking product. Using a private WiFi connection at home is the best way to manage your accounts. Especially those that contain financial or personal information.

Avoid logging into any account that could contain sensitive information if you have to use a public WiFi connection.

You shouldn’t save your username and password — unless you are using a private computer that no one else has access to. It is best to protect your computer with a password if you save login credentials in your browser.

Logging into your CareCredit account — to view the balance on your bank/credit card, make payments, and update your preferences and settings — is easy. Use the MySynchrony website on your computer or install the official CareCredit app on your mobile to manage your account.

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